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Privacy Policy

Ben Pentreath Ltd (also herein referred to as “we”, “us”, “our” and Ben Pentreath Ltd) is committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect and use any Personal Information you provide to us and how we safeguard the privacy of such information. Words and expressions have the same meanings when used in this Privacy Policy as described in the definitions of Ben Pentreath Ltd Terms and Conditions.

Introduction
We want you to know that we respect the privacy of everyone who visits the Website and everyone who makes an enquiry or purchases Products available on the Website. We set out below what information we learn about you when you visit the Website, what we do with that information and how you can change the information we have.

The Information We Collect
We do not collect any personal information from our Website visitors so you are free to visit our Website as often as you like without the need to register. The only condition is that all users of this site must agree to our Terms and Conditions and this Privacy Policy before using this Website. Our Website uses software features known as “cookies”, which are small pieces of data that are stored on your hard drive when accessing a website. They are akin to identity cards, and we may use them as follows: to allow us to know when users return to our Website and which pages or services you access while there; and to gather information on an aggregate basis in order to identify the most popular areas of our Website and make it easier for users to access them. You are encouraged to visit our Website and make enquiries in relation to our Products. Where you submit an order to us you maybe required to submit to us your name, e-mail address, contact telephone number and credit or debit card details (if appropriate) (together referred to as “Personal Information”). We store your details. This information is used to deliver Products. This information is stored for up to six months on our servers in order to assist any queries that occur.

Disclosure of Information
We want you to feel free to use and explore our Website without worrying about whether your visit will generate unwanted sales or marketing activity such as junk mail or spam. All our staff maintain a responsibility to keep your Personal Information confidential and will only use it to offer relevant products and services related to your enquiry or order. Whilst any Personal Information that we use to provide or promote our products and services to you will not be passed to any third party organisation for marketing purposes. We reserve the right to disclose personal data to any third party which has a legal right to request such information.

Security of Data
We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post and telephone. When you order from our website all payments are processed by Paypal (an ebay company) (such as credit or debit card details) that information is encrypted by the use of security systems with encryptions and firewalls, provided on a secure socket layer (SSL), to protect the confidentiality and integrity of your information from unauthorised access and disclosure. If you have any questions about the security of our website please e-mail us at shop@benpentreath.com

Links to Other Sites
If you use a link on this Website to take you to another site, your privacy will not be protected in accordance with this policy. You will need to check that website’s own privacy statement. We make no representations as to the accuracy or any other aspect of information contained in other website

Consent and Changes to the Privacy Policy
By using this Website you consent to our collection and use of your Personal Information as stated above. We want you to be aware of the information we collect and how we use it at all times. If we need to change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website to draw your attention to any change. Continued use of the Website will signify that you agree to any such changes.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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